2024: The Year in Review and Looking Forward

Members: what a way to celebrate 90 years in business! 

As we reflect on 2024, we’re filled with pride and gratitude for the opportunity to serve you. Reaching this milestone is more than just a testament to longevity—it’s a celebration of the trust you place in us and the shared commitment to financial well-being that defines Quorum. 

We know how important it is to make your money work for you, and in 2024, our savings and term accounts continued to deliver competitive value.

This year has been about one thing: delivering more value to you. As member Sonja M. kindly shared with us: “Quorum has been my primary bank for over 5 years where they do NOT disappoint. Not only do they offer the best interest rates with the HighQ Savings and term accounts, they are prompt to provide answers to any questions that you may have regarding transactions with a detailed explanation of both benefits and minimum balances as well as other options to avoid fees. I encourage others to use these benefits and services offered.”

We love to hear this feedback from those we serve day in and out. Thank you, Sonja. From new savings and loan products to streamlined digital experiences and innovative technologies, we’ve worked tirelessly to make banking with Quorum a decision that’s Good for you, your wallet, your security, and your future. Now let’s take a closer look at the successes of 2024:

Innovating to Meet Your Needs We were thrilled to introduce two exciting checking accounts in 2024, designed to help you manage your money with more ease and flexibility.

• QPlus: Built to relieve financial stress, this account provides access to your paycheck up to five days early, unlimited ATM reimbursements, and $0 overdraft fees. 
• QBoost: A high-yield checking account that helps you grow your savings while still handling everyday expenses. 

These accounts joined our ever-popular QClassic, recognized by CNBC as the Best Credit Union Savings Account for its simplicity and robust ATM network. Together, they offer options tailored to fit every stage of your financial journey.  In lending, we expanded our offerings with products like Renovation HELOCs, Fixed Home Equity Loans, adjustable-rate first mortgages, and First Lien HELOCs—each designed to help you access the funds you need with confidence and flexibility. 

Maximizing Your Savings

We know how important it is to make your money work for you, and in 2024, our savings and term accounts continued to deliver competitive value.  Our HighQ Savings account remains a member favorite, offering one of the highest yields in the market with no monthly fees or minimum balance requirements. Additionally, our top-of-market Term Accounts make it easier than ever to lock in great rates and manage your investments seamlessly. With just a few clicks in our highly-rated online and mobile banking platform, you can now renew, roll over, or withdraw funds without paperwork or phone calls.  These savings options, paired with our innovative checking accounts, provide you with a full suite of solutions to grow and manage your finances. 

Simplifying Your Experience

Our commitment to convenience doesn’t stop with products. In 2024, we launched an improved chat feature on our website and in online banking, offering quick answers from our robust knowledge base and personalized support from our Member Service Team. With co-browsing and screen-sharing options, our team is ready to assist you securely, no matter the complexity of your needs. 

Recognition That Reflects Your Trust

Your support continues to garner recognition for Quorum as one of the best in the industry. This year, we were honored by Bankrate, Business Insider, CNET, and MarketWatch Guides as a Best Credit Union. CNN Underscored and Bankrate also named us among the Best HELOC Lenders. These accolades remind us that the work we do is making a meaningful difference for our members. 

Putting Security First

The financial services industry continues to experience increased levels of cybersecurity threats and challenges, as a result of sophisticated cyberattacks, social engineering / phishing, data breaches, cloud security services and human error threats. Quorum, like other banks and credit unions, is subject to this increased scope and volume of cyber activity. We wanted to take this opportunity to remind you that our safety and security is top of mind in every product and service we offer, and every action we take. We invest heavily in the best security features and systems to ensure your private information remains private. This year, we’ve enhanced our Security Page to make it easier for you to report suspected fraud, stay up-to-date on the latest security news, and familiarize yourself with what we do to protect you, and what you can do to better protect yourself. We also introduced free Credit Score monitoring in online and mobile banking, allowing you full access to credit reports, as well as real-time credit monitoring alerts. 

Looking Ahead to 2025 

As we close the chapter on 2024, we’re energized by what lies ahead. From new products and services to continued innovations that make Banking That’s Good. For You., we remain dedicated to helping you achieve your goals.  Thank you for being part of our journey. Your trust and loyalty inspire us every day, and we’re honored to serve as your financial partner. Here’s to a future that’s bright, secure, and filled with opportunity—for you and for Quorum. 

Sincerely,  Jeff