2014 IN REVIEW
A Message From Bruno Sementilli, President/CEO
Thank you for your feedback, which played an integral role in the launch of our new website at quorumfcu.org last March. We simplified every chance we got, implementing a clean, bright, minimal look, and designed our site so that you could engage us with the device of your choice: PC, laptop, tablet or mobile phone. Changes—including an updated logo and typeface—now reflect a more modern Quorum. Simplifying resulted in a 50 percent reduction in pages, making it easier for you to find what you’re looking for.
Revamped Online Experience
Thank you for your feedback, which played an integral role in the launch of our new website at quorumfcu.org last March. We simplified every chance we got, implementing a clean, bright, minimal look, and designed our site so that you could engage us with the device of your choice: PC, laptop, tablet or mobile phone. Changes—including an updated logo and typeface—now reflect a more modern Quorum. Simplifying resulted in a 50 percent reduction in pages, making it easier for you to find what you’re looking for.
Our online banking experience was also completely re-vamped, improving continuity with our website and offering more streamlined and intuitive navigation. We introduced a mobile banking app for both iOS and Android, with great new tools like mobile deposits (depositing a check into your account by taking a photo of it with your mobile device) and mobile bill pay.
We thank you for all your suggestions pre- and post-launch, and want you to know we continue to incorporate your feedback when making changes in an effort to serve you better. You said our membership application was too complex and time-consuming so we redesigned it to make joining faster and easier than ever, taking only 5-7 minutes to complete from start to finish.
New Products and Partners
Our new MasterCard credit cards (World, Cash Back World and RateWise) have been eagerly adopted, and offer exciting new features like advanced EMV chip technology, Fuel Rewards, and Zero Liability.* We also unveiled a liquid savings account—HighQ—that lets you enjoy one of the highest rates in the country!**
In addition to our successful Vacation Ownership partnerships, we have begun partnering with hundreds—soon to be thousands—of leading independent and brand name hearing loss manufacturers and distributors nationwide. We are thrilled to be providing such a valuable service to these new members and are excited to introduce them to all Quorum has to offer.
More Changes to Come!
Stay tuned for exciting updates this year! We are in the process of a significant operational upgrade. After almost 20 years, we are changing data processing systems. This is no small feat since this “Core,” as it is known here, allows us to perform all member requests, transactions and activity. The Core controls virtually everything we do, including all the products and services we offer. Converting systems will make us more efficient, reduce operational costs, and align us for future success.
More information pertaining to our conversion will be shared in the coming months.
We thank our members, employees and Board of Directors, without whom Quorum could not achieve the ambitious goals we set for ourselves each and every year. We are honored and privileged to be your financial services provider.
Have a happy and healthy New Year,
Bruno Sementilli
President/CEO
*Certain restrictions and limitations apply. Contact 800-MC-ASSIST for details.
**The national average rate for a savings account as of 12/11/14 according to Bankrate.com: is 0.09% APY.