Quorum's HELOC Servicing Information Center Your resource for everything you need to know about managing your Home Equity Line of Credit.

Woman holding a paper statement and using her laptop to manage her HELOC. HELOC icon of a house with dollar sign in it Icon of a mobile phone with a dollar sign in it.

What are you looking to do today?

Choose from the following HELOC servicing options.

How to Access Your Quorum HELOC

To access your loan account for the first time, you’ll need to enroll in online or mobile banking.

Follow these steps:

  • to your account via online banking or the mobile banking app. If you have never logged in before, simply click on the link to register and follow the prompts to complete the registration process. 
  • Once you’re logged in, click on Home Equity Loan under Accounts to view your transactions, access statements, or make payments.
Back to Top >
Man sitting in his kitchen, using his laptop. Services Web Access1 3 Homeowners No Name 6

How to Make Loan Payments

Use the HELOC Service Center

Under Accounts, select Home Equity Loan. Then, once you're in the loan servicing portal, select Making Payments, and follow the prompts to schedule a payment.

Use Transfers

Click on Transfers then transfer funds from a Quorum savings/checking account to your Home Equity Loan.

If you are transferring funds from another bank account, you’ll need to move the funds from your external account to a Quorum savings/checking account first.

Use Bill Pay

Click on Bill Payment, then Add Payee. Follow the prompts to complete the process (be sure to use the payment details provided in your monthly HELOC statement.)

FAQs:


How do I access my HELOC account?

Log in to online banking to access our online payment options. Learn more here >

How do I transfer funds from my bank to Quorum?
If you don’t already have an external account set up within online banking, initial setup is required, which could take up to two business days. Once you complete the initial setup, follow the same steps as Transfers to initiate one-time or recurring transfers. Click here to learn more about our Transfers service.

Is Bill Pay Free?
Yes, Bill Pay is a free service provided by Quorum. To use our Bill Pay service, you must have an existing checking account with us. To learn more about Bill Pay, click here.

More FAQs

Call (877) 909-2544

You will need your loan number, the primary borrower's SSN#, and mailing address on file.

Pay by Check

Preferred: Send check payments to the address noted on your statements.

East Coast Payment Address
P. O. Box 11733
Newark, NJ 07101-4733

OR

West Coast Payment Address
P. O. Box 54040
Los Angeles, CA 90054-0040

Sending checks to the wrong address may cause a delay, please check your statement for the correct address.

Use Your Bank's Bill Pay Service

Send check payments to the address on your statements:

East Coast Payment Address
P. O. Box 11733
Newark, NJ 07101-4733

West Coast Payment Address
P. O. Box 54040
Los Angeles, CA 90054-0040

FAQs:


Where do I find my loan number?

Your monthly billing statement will contain your loan number. Click here to learn how you can access your statements.

You can also contact our Member Service Team at (877) 909-2544 during the following hours: Monday – Friday; 8:30 a.m. to Midnight, ET; Saturday; 8:30 a.m. to 5:00 p.m., ET.

Can I make payments over the phone anytime?
No. To make payments over the phone, you’ll need to call (877) 909-2544 during the following hours: Monday – Friday; 8:30 a.m. to Midnight, ET; Saturday; 8:30 a.m. to 5:00 p.m., ET.

How do I access my statements?
To access or enroll in eStatements, you’ll need to be logged in to online banking. Click here to learn how you can access your statements.

More FAQs
ONLINE
OTHER OPTIONS

How to Pay Off Your Loan

Loan payoff statements can be requested via phone, mail, fax or online through a secure message. Statements requested by phone or secure messaging are typically available online within 4 hours. However, if a manual review of the request is required, it may take 2-5 business days for the statement to be available.

  1. By Phone: Call (877) 772-9633. Please be sure to have your loan number and the primary borrower’s phone number on file. The automated phone line is the fastest option and the only same-day option.
  2. Online Banking:
    On Desktop – select the Home Equity link located in the Accounts header menu.
    On Mobile – select the More button to access the mobile menu, then select the Home Equity link located under the Accounts header menu.
  3. Via Fax: (609) 718-4884. Attn: Payoff Dept.
  4. Mail: Payoff Department
    PO Box 77406
    Ewing, NJ 08628

To ensure payoffs are processed promptly:
Follow the payoff instructions on the payoff statement. A completed and signed authorization should be faxed to (609) 718-1700. Payoff funds must be remitted in the form of a wire, certified check, cashier’s/bank check or attorney’s trust check.

Back to Top>

Image of a calendar with writing that says Payment Due. Planning Tax Estate Checking 3

Loan payoff statements can be requested via phone, mail, fax or online through a secure message. Statements requested by phone or secure messaging are typically available online within 4 hours. However, if a manual review of the request is required, it may take 2-5 business days for the statement to be available.

  1. By Phone: Call (877) 772-9633. Please be sure to have your loan number and the primary borrower’s phone number on file. The automated phone line is the fastest option and the only same-day option.
  2. Online Banking:
    On Desktop – select the Home Equity link located in the Accounts header menu.
    On Mobile – select the More button to access the mobile menu, then select the Home Equity link located under the Accounts header menu.
  3. Via Fax: (609) 718-4884. Attn: Payoff Dept.
  4. Mail: Payoff Department
    PO Box 77406
    Ewing, NJ 08628

To ensure payoffs are processed promptly:
Follow the payoff instructions on the payoff statement. A completed and signed authorization should be faxed to (609) 718-1700. Payoff funds must be remitted in the form of a wire, certified check, cashier’s/bank check or attorney’s trust check.

Back to Top>

How to Withdraw Money from Your HELOC

Log in to Online Banking.

Request a HELOC Advance.

Click on More from the main menu, then Other Services. Under Loan and Credit Card Services access and fill out the Request a HELOC Advance form.

Submit!

Hit Submit and you're all set!

FAQs:

What happens after I submit my request?
You’ll receive a confirmation email after submitting your request. Online advances are subject to a hold of 3-4 business days. If you need the funds sooner, call (800) 874-5544, Monday – Friday, 8:30 a.m. – 7:00 p.m., ET.

Can I transfer my HELOC funds to another bank account?
Yes; once the funds are in your Quorum account, you can use our online transfers service to move the funds from your Quorum account to your other bank accounts.

More FAQs

Write a Check to Your Service Providers.

Your checks will arrive 10 business days after your HELOC account has been established and funded.

Use Mobile Deposits to Deposit Funds Into a Quorum Checking/Savings Account.

Write a check payable to you and use Quorum’s mobile deposits service to deposit the funds to one of your Quorum accounts.

FAQs: 

When will my HELOC checks arrive?
Your HELOC checks arrive approximately 10-15 business days after your HELOC account has been funded.

How do I reorder HELOC checks?
Log in to online banking to access our online payment options. Click here to learn more about accessing your account.

How do I check the status of my HELOC Advance?
For advances made via HELOC checks, call (877) 909-2544, Monday – Friday, 8:30 a.m. – 12:00 a.m. ET, and Saturday, 8:30 a.m. – 5:00 p.m. ET.

More FAQs
ONLINE
BY CHECK

How to Access Statements and Documents Online

Learn how to sign up for and download statements online, and request other loan documents.

Back to Top >

How to Check the Status of Your Loan Application

If you have a HELOC application with Quorum, you can check the status of your loan by logging in to our home equity application portal or by contacting your Loan Officer.

Our HELOC application portal lets you check the status of your loan, upload required documents, or email your Loan Officer. During the online application process, you can also opt in to receive updates about your loan via email or SMS text messages.

Back to Top >

HELOC loan application Home Search 3 Documents

Here's what you should expect after closing on your second mortgage.

Once the processing period is complete and you’ve gone through the closing process, here are the key things that will help ensure you can access your HELOC account seamlessly.

Documents 1

At Closing

During your HELOC closing, be sure to review the terms, interest rate, and amounts on the loan documents before signing. Along with your loan documents, you'll receive your First Payment Letter which will outline your first payment amount and due date, how to make payments, and how to access your funds.
Official Document 1

Transfer of Servicing Letter

Within 10 business days after closing, you'll receive a letter in the mail with your loan number and information on the loan servicer we've partnered with who will service your loan moving forward.
Mobile Email 1

Quorum Welcome Email

Within 10 business days after closing, you will receive a welcome email from Quorum that will outline how you can access your Quorum membership and loan accounts online.
Self Driven 1

First Payment

In addition to the First Payment letter you will receive at closing, you can expect to receive a billing notice in the mail at least 15 days prior to your first payment due date.
Easy Access Copy 1

HELOC Checks

You will receive your HELOC checks within 5-10 business days, after your loan has been funded. You can use the checks to withdraw money from your HELOC account or pay service providers by check.

Need to Reach a Representative?

Choose from the following online, chat, or over-the-phone options.

Back to Top >

Secure Message

Send a Message

Log in to . Under Accounts, click on Home Equity Loans, then Account Management, then click on Messages.

Webinars

Chat

Log in to . Under Accounts, click on Home Equity Loans, then Account Management, then click on Chat.

Cell Phone

Call

To speak to a representative, call 877-909-2544.
Hours: M-F; 8:30 a.m. to Midnight ET
Saturday; 8:30 a.m. to 5:00 p.m. ET

For our automated telephone service, call 877-909-2544 anytime.

Swipe

Other Helpful Resources:

HELOC FAQs

What is my loan number and where do I find it?

You can locate your loan number on your Quorum first or second mortgage in any of the following ways:

First mortgages:

  • Your ‘Transfer of Servicing’ letter, which was provided to you at your loan closing and will contain your loan number
  • Contact our Member Services team at (866) 301-0137, Monday-Friday from 9:00 a.m. to 6:00 p.m. ET. 

Second Mortgages/HELOCs:

  • Your ‘Transfer of Servicing’ letter, which was provided to you at your loan closing and will contain your loan number
  • Your monthly billing statement will contain your loan number. You can access your statement online by , then under Accounts, click on ‘Home Equity Loans’. Within the ‘Account Management’ section of the dashboard, access the ‘Document Center.’ All monthly billing statements are stored in this section.
  • Contact our Member Services team at (877) 909-2544 during the following hours: Monday-Friday; 8:30 a.m. to Midnight ET; Saturday; 8:30 a.m. to 5:00 p.m. ET.

Can I set up automatic deductions in online banking to pay my loan?

Users can set up recurring transfers to their second mortgage and credit card accounts using the Transfers service in online banking. To schedule recurring transfers to your loan, follow the steps below: 

  1. Log in to online banking at quorumfcu.org.
  2. Under the “Transfers” menu, click on the “Transfers”.
  3. Select a “From” account you want to transfer from.
  4. Select the loan account from the TO account drop down.
  5. Follow the prompts, then click “Submit Transfer.”

Is there a limit to how much I can draw from my HELOC?

You may request a draw in any any amount up to the available balance on your HELOC.

Please be aware that it may take up to 4 business days to process HELOC advance requests, and the draw might not immediately reflect in your available balance. If you have made other recent HELOC advance requests, be sure to factor that amount into the new amount you wish to draw, to avoid a possible rejection.

How long does it take to process a HELOC advance via check or online?

The processing times for HELOC advances are as follows:

Online Requests: Advances made in online banking are subject to a hold of 3-4 business days. If funds are needed sooner, once the advance request has been submitted via online banking, please contact us at (800) 874-5544, Monday through Friday, 8:30 a.m. to 7:00 p.m. ET, to request to have the hold release expedited. 

Mobile Check Deposits: HELOC checks deposited via mobile deposits will take 3-5 days for funds to be available in your account.

Mailed Checks: Checks you mailed directly to your service providers will vary based on the delivery time and your service provider’s financial institution. 

Do you offer mortgages?

Yes, we offer first mortgages and co-op loans. 

View our mortgage page for more information.

How do I send a subordination request to Quorum?

To request a Loan Subordination, email mls@quorumfcu.org with your request. Download the list of documents here that you’ll need to submit.

What documents do I need to prepare for my loan subordination request?

Click here to download the Loan Subordination Checklist. You will need to submit this form along with the required documents to mls@quorumfcu.org.

What can you expect in a loan subordination request?

Most subordination agreements are seamless. In fact, you may not realize what’s happening until you’re asked for a signature. Other times, delays or fees may take you by surprise. Here are a few important notes about the subordination process: 

  • Subordination agreements are typically prepared by your lender. The process occurs internally if you only have one lender. When your mortgage and home equity line or loan have different lenders, both financial institutions work together to draft the necessary paperwork.
  • Some financial institutions charge a subordination fee and/or other fees, such as appraisal fees. Quorum’s fee is $150. This is much less than many other lenders charge!
  • Delays can occur, especially if you have two lenders. We encourage you to manage this situation to ensure that your subordination agreement is completed before the loan closing date.