Quorum's HELOC Servicing Information Center
Your resource for everything you need to know about managing your Home Equity Line of Credit.
What are you looking to do today?
Choose from the following HELOC servicing options.
Access My HELOC Account
Access HELOC Statements
How to Access Your Quorum HELOC
To access your loan account for the first time, you’ll need to enroll in online or mobile banking.
Follow these steps:
- Log in to your account via online banking or the mobile banking app. If you have never logged in before, simply click on the link to register and follow the prompts to complete the registration process.
- Once you’re logged in, click on Home Equity Loan under Accounts to view your transactions, access statements, or make payments.
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How to Make Loan Payments
How to Pay Off Your Loan
Loan payoff statements can be requested via phone, mail, fax or online through a secure message. Statements requested by phone or secure messaging are typically available online within 4 hours. However, if a manual review of the request is required, it may take 2-5 business days for the statement to be available.
- By Phone: Call (877) 772-9633. Please be sure to have your loan number and the primary borrower’s phone number on file. The automated phone line is the fastest option and the only same-day option.
- Online Banking:
On Desktop – select the Home Equity link located in the Accounts header menu.
On Mobile – select the More button to access the mobile menu, then select the Home Equity link located under the Accounts header menu. - Via Fax: (609) 718-4884. Attn: Payoff Dept.
- Mail: Payoff Department
PO Box 77406
Ewing, NJ 08628
To ensure payoffs are processed promptly:
Follow the payoff instructions on the payoff statement. A completed and signed authorization should be faxed to (609) 718-1700. Payoff funds must be remitted in the form of a wire, certified check, cashier’s/bank check or attorney’s trust check.
Loan payoff statements can be requested via phone, mail, fax or online through a secure message. Statements requested by phone or secure messaging are typically available online within 4 hours. However, if a manual review of the request is required, it may take 2-5 business days for the statement to be available.
- By Phone: Call (877) 772-9633. Please be sure to have your loan number and the primary borrower’s phone number on file. The automated phone line is the fastest option and the only same-day option.
- Online Banking:
On Desktop – select the Home Equity link located in the Accounts header menu.
On Mobile – select the More button to access the mobile menu, then select the Home Equity link located under the Accounts header menu. - Via Fax: (609) 718-4884. Attn: Payoff Dept.
- Mail: Payoff Department
PO Box 77406
Ewing, NJ 08628
To ensure payoffs are processed promptly:
Follow the payoff instructions on the payoff statement. A completed and signed authorization should be faxed to (609) 718-1700. Payoff funds must be remitted in the form of a wire, certified check, cashier’s/bank check or attorney’s trust check.
How to Withdraw Money from Your HELOC
How to Access Statements and Documents Online
Learn how to sign up for and download statements online, and request other loan documents.
Accessing Statements
In order to access your Home Equity Line-of-Credit statements, you’ll need to enroll in online banking first, then opt in to receive eStatements in the Home Equity Loan Service Center.
Follow these steps:
- Log in to online banking.
- Click on your Home Equity Loan account.
- Click on the “Make a Payment” tab.
- Click on the eDocs button, then Enroll in Alerts.
- Accept the disclosures.
- Click on Enroll Now.
To access statements for any other Quorum product you have with us, click here.
Requesting Loan Documents
How to Check the Status of Your Loan Application
If you have a HELOC application with Quorum, you can check the status of your loan by logging in to our home equity application portal or by contacting your Loan Officer.
Our HELOC application portal lets you check the status of your loan, upload required documents, or email your Loan Officer. During the online application process, you can also opt in to receive updates about your loan via email or SMS text messages.
Here's what you should expect after closing on your second mortgage.
Once the processing period is complete and you’ve gone through the closing process, here are the key things that will help ensure you can access your HELOC account seamlessly.
At Closing
Transfer of Servicing Letter
Quorum Welcome Email
First Payment
HELOC Checks
Need to Reach a Representative?
Choose from the following online, chat, or over-the-phone options.
Send a Message
Log in to online banking. Under Accounts, click on Home Equity Loans, then Account Management, then click on Messages.
Chat
Log in to online banking. Under Accounts, click on Home Equity Loans, then Account Management, then click on Chat.
Call
To speak to a representative, call 877-909-2544.
Hours: M-F; 8:30 a.m. to Midnight ET
Saturday; 8:30 a.m. to 5:00 p.m. ET
For our automated telephone service, call 877-909-2544 anytime.
Other Helpful Resources:
What's the Purpose of a Loan Subordination Agreement?
HELOCs: Know the Lingo
Online Bill Pay: Five Reasons to Adopt the Service
HELOC FAQs
What is my loan number and where do I find it?
You can locate your loan number on your Quorum first or second mortgage in any of the following ways:
First mortgages:
- Your ‘Transfer of Servicing’ letter, which was provided to you at your loan closing and will contain your loan number
- Contact our Member Services team at (866) 301-0137, Monday-Friday from 9:00 a.m. to 6:00 p.m. ET.
Second Mortgages/HELOCs:
- Your ‘Transfer of Servicing’ letter, which was provided to you at your loan closing and will contain your loan number
- Your monthly billing statement will contain your loan number. You can access your statement online by logging into online banking, then under Accounts, click on ‘Home Equity Loans’. Within the ‘Account Management’ section of the dashboard, access the ‘Document Center.’ All monthly billing statements are stored in this section.
- Contact our Member Services team at (877) 909-2544 during the following hours: Monday-Friday; 8:30 a.m. to Midnight ET; Saturday; 8:30 a.m. to 5:00 p.m. ET.
Can I set up automatic deductions in online banking to pay my loan?
Users can set up recurring transfers to their second mortgage and credit card accounts using the Transfers service in online banking. To schedule recurring transfers to your loan, follow the steps below:
- Log in to online banking at quorumfcu.org.
- Under the “Transfers” menu, click on the “Transfers”.
- Select a “From” account you want to transfer from.
- Select the loan account from the TO account drop down.
- Follow the prompts, then click “Submit Transfer.”
Is there a limit to how much I can draw from my HELOC?
You may request a draw in any any amount up to the available balance on your HELOC.
Please be aware that it may take up to 4 business days to process HELOC advance requests, and the draw might not immediately reflect in your available balance. If you have made other recent HELOC advance requests, be sure to factor that amount into the new amount you wish to draw, to avoid a possible rejection.
How long does it take to process a HELOC advance via check or online?
The processing times for HELOC advances are as follows:
Online Requests: Advances made in online banking are subject to a hold of 3-4 business days. If funds are needed sooner, once the advance request has been submitted via online banking, please contact us at (800) 874-5544, Monday through Friday, 8:30 a.m. to 7:00 p.m. ET, to request to have the hold release expedited.
Mobile Check Deposits: HELOC checks deposited via mobile deposits will take 3-5 days for funds to be available in your account.
Mailed Checks: Checks you mailed directly to your service providers will vary based on the delivery time and your service provider’s financial institution.
Do you offer mortgages?
Yes, we offer first mortgages and co-op loans.
View our mortgage page for more information.
How do I send a subordination request to Quorum?
To request a Loan Subordination, email mls@quorumfcu.org with your request. Download the list of documents here that you’ll need to submit.
What documents do I need to prepare for my loan subordination request?
Click here to download the Loan Subordination Checklist. You will need to submit this form along with the required documents to mls@quorumfcu.org.
What can you expect in a loan subordination request?
Most subordination agreements are seamless. In fact, you may not realize what’s happening until you’re asked for a signature. Other times, delays or fees may take you by surprise. Here are a few important notes about the subordination process:
- Subordination agreements are typically prepared by your lender. The process occurs internally if you only have one lender. When your mortgage and home equity line or loan have different lenders, both financial institutions work together to draft the necessary paperwork.
- Some financial institutions charge a subordination fee and/or other fees, such as appraisal fees. Quorum’s fee is $150. This is much less than many other lenders charge!
- Delays can occur, especially if you have two lenders. We encourage you to manage this situation to ensure that your subordination agreement is completed before the loan closing date.