Online & Mobile Banking Service Agreement and Disclosure
I. Limits of Liability
This Online & Mobile Banking Service Agreement and Disclosure describes your rights and obligations as a user of Quorum’s Online and Mobile Banking Service, (the “Service”) and the rights and obligations of Quorum Federal Credit Union (the “Agreement”).
Please read this entire Agreement carefully before using the Service.
You agree to comply with all terms and conditions of this Agreement. You must be at least eighteen (18) years old, have a valid and up-to-date e-mail address, and have an Eligible Account in order to use the Service.
We may, at any time, and at our sole discretion, make changes to the Service and to this Agreement, provided, however, that we will give you prior notice of any changes, as may be required by applicable laws and regulations. Use of the Service after any such changes, constitutes your agreement to the changes.
Below are the definitions of terms used within this Agreement. Individual sections may have additional definitions as applicable.
Business Days are Monday through Friday, excluding Federal and Quorum Federal Credit Union holidays, unless otherwise noted in this Agreement.
Communication Delivery and Receipt - All Service communications sent electronically will be deemed to have been received by you when sent, whether or not you viewed or received the Communication.
An E-mail Communication is considered to be sent at the time it is directed by our email server to the e-mail address on record.
Content refers to any personal or transaction information, data, or other content provided by you or that we obtained about you in accordance with the terms of this Agreement in connection with your use of the Service.
Electronic Communications (“Communication(s)”) refers to this Agreement and any amendments, modifications or supplements, emails, text messages, web page content and any other information as it relates to the Service.
It may also include any initial, periodic, or other disclosures and notices provided in connection with the Service, including without limitation those required by Federal or state law and any member account or services communications, including, without limitation, communications with respect to claims of error or unauthorized use of the Service.
Eligible Account refers to a Basic Savings or other account at the Credit Union held by an Eligible Member that may be used in connection with an applicable feature or service (e.g., bill payment).
Eligible Member refers to any member in good standing (as determined by the Credit Union) with a Basic Savings account. Decisions regarding continuation of the Service are made at the sole discretion of the Credit Union. There may be additional eligibility and/or enrollment requirements for other accounts, features and services offered within the Service. Those requirements may be found either in the itemized sections included in this Agreement, as amended from time to time, or in separate agreements and disclosures we may provide to you.
Transfers are deposits to and/or withdrawals from or between authorized Quorum accounts, loan and credit card payments, and external transfers to/from other U.S. financial institutions to accounts for which you are the owner.
Inactivity – Your account will be designated as inactive if you do not access or perform a transaction in the Service for more than 90 calendar days.
In Writing - All Communications, sent by either you or us, in either electronic or paper format will be considered to be “in writing.” Although we reserve the right to provide Communications in paper format at any time, you agree that we are under no obligation to do so. If you do not wish to receive this Agreement or any Communications electronically, you may not use the Service.
Login Credentials are Login IDs, passwords, Multi-Factor Authentication (“MFA”), challenge questions, and/or other requirements that you must employ to gain access to any components of the Service.
Member Services Team (“MST”) refers to the live support services we offer to Quorum members. MST can be reached via phone at (800) 874-5544 or (914) 641-3700 on Monday through Friday from 8:30 a.m. – 7:00 p.m. ET (excluding applicable Federal or Credit Union holidays), or via Secured Message via the Service.
Mobile Banking Service refers to any/all mobile banking services accessed via your supported mobile device. This may include account information, savings goals and budgets, bill payment, mobile deposits, transfers, ATM locator services, or other services.
Online Banking Service (the “Service”) refers to any/all online banking services accessed via the Quorum website with your Login Credentials.
Quorum (the “Credit Union”) refers to Quorum Federal Credit Union and includes any directors, officers, employees, contractors, agents or licensees. Additionally, the words “the Credit Union”, “we”, “us”, “our” and any other variation thereof, refer to Quorum Federal Credit Union.
Secure Message refers to the secured email messages delivered to and received from you and us once logged into the Service.
You or Yours refers to the Eligible Member using the Service.
The Service provides Eligible Members the ability to conduct financial transactions on their eligible Credit Union accounts 24 hours a day, seven days a week (subject to the routine maintenance and other factors set forth in this Agreement), with access to the Internet, use of valid Login Credentials and authentication of member identity. The Service utilizes industry-standard encryption and information security protocols.
2. Eligibility and Enrollment
Any Eligible Member may enroll in and use the Service.
3. Terms and Conditions
a. Access and Security
All users of the Service must have valid Login Credentials and are subject to Multi-Factor Authentication and/or layered security in order to verify the identity of the Eligible Member to access and conduct authorized financial transactions to/from account(s) within the Service.
If a password or challenge question response is entered incorrectly in the Service after three attempts, further security measures may be required to gain access.
You agree to keep your Login Credentials confidential and not make these available to any unauthorized individuals. We recommend not writing them down, but if you must, they must be kept in a place that is private and secured. A person working for or acting on behalf of Quorum will not, for any reason, ask for your password at any time. You must notify us immediately if you believe the confidentiality or security of your Login Credentials has been compromised.
b. Hardware and Software Requirements
In order to use the Service, you must have a personal computer, operating system and
telecommunications connections to the Internet, capable of supporting the below requirements.
These hardware and software requirements may change from time to time with advances in technology and upgrades to the Service.
An Internet browser and operating system that are compatible with the Service’s supported technology; an e-mail account and e-mail software capable of retrieving, reading and responding to emails; sufficient electronic storage capacity on your computer’s hard drive or other data storage unit; a printer capable of printing from your browser and e-mail software.
4. Notifications and Secure Messages
Notifications may be processed once a day, 365/366 days a year, as applicable, and are delivered via secured email or text message. You can establish alert notifications from within the Service. In addition, you agree that we can require certain required notifications and alerts be sent to you electronically.
You can send and receive Secure Messages through the Service, which may include attachments when necessary. We will respond to all messages in a timely manner, as designated by us. You must contact MST by telephone to make any member data or account/transaction changes as these requests will not be accepted through Secure Messages.
Notifications are deemed delivered by us when sent to you. We are not responsible for undelivered or incorrect notifications and/or Secure Messages for reasons that are outside our control.
5. Termination of Service
We reserve the right to suspend or terminate access to any feature of and/or the entire Service at any time and without prior notice including, without limitation, if we, in our sole judgment, believe you have engaged in or conducted activities that violate any of the terms of this Agreement or the rights of the Credit Union, or if you provide us with false or misleading registration or account information or interfere with other users or the administration of the Service.
Neither termination nor discontinuation of your use of the Service shall affect your liability or obligation under this Agreement. Incidents of transactions that are returned for a closed and/or invalid account and repeated incidents of non-sufficient funds may result in termination.
6. Contact in the Event of Unauthorized Transaction
If you believe your Login Credentials have been lost or stolen, or if any transactions were made without your permission, contact us immediately at (800) 874-5544 or (914) 641-3700 on Monday through Friday from 8:30 a.m. – 7:00 p.m. ET, send us a Secured Message via the Service, or mail us at Quorum Federal Credit Union, 2500 Westchester Avenue, Suite 411, Purchase, NY 10577.
7. Disclosure of Information to Third Parties
When enrolled in the Service or in any features of the Service, we may make requests for personal information to a consumer reporting agency or other third party to determine initial and ongoing eligibility. You hereby authorize us to make any and all such requests.
When performing transactions or inquiries online, our business partners who assist us in providing the Service may have access to personal information. We may also disclose information to third parties about accounts or certain transactions:
- When it is necessary to provide services to you, such as completing a request for an electronic transfer; or
- In order to verify the existence and condition of an account for a third party, such as a credit bureau or merchant; or
- In order to comply with a government agency or court orders; or
- If the Credit Union has written permission; or
You understand and agree that, in order to provide the Service, it is necessary for us to access third party websites and databases containing information regarding you and/or your accounts (collectively, the “Databases”) and your Third Party Accounts (as defined in Section D.4 below), to retrieve information as requested or authorized by you. By using the Service, you agree to authorize us to access such Databases and Third Party Accounts to retrieve such Content as requested or authorized by you, or for any other purpose consistent with this Agreement.
You warrant and represent that the information you are providing is true, correct and complete. You represent and warrant that you have the right to authorize and grant us access to your Third Party Accounts. You assure us that by disclosing the information to us and by authorizing us to use such information to access your Third Party Accounts, you are not violating any Third Party rights. For as long as you are using the Service, you give to us a limited power of attorney and appoint us as your true and lawful attorney-in-fact and agent, with full power of substitution and resubstitution, for you and in your name, place and stead, in any and all capacities, to access the Third Party Accounts, retrieve Content, and use the Content, all as described above, with the full power and authority to do and perform each and every act and thing requisite and necessary to be done in connection with the Service, as fully to all intents and purposes as you might or could do in person.
Once we have proper written notice that you wish to cease using the Service as provided in this Agreement or as otherwise permitted in this Agreement and have a reasonable opportunity to act on such notice, this limited power of attorney shall be considered revoked; provided, however, that any act done by us in good faith before we have proper written notice of termination by you shall be deemed to be authorized by you.
You acknowledge and agree that when we are accessing and retrieving information from the Third Party Accounts, we are acting as your agent, and not as the agent of or on behalf of the Third Party. You agree that Quorum, its affiliates and partners shall be entitled to rely upon the foregoing authorization, agency and power of attorney granted by you. You agree that we shall not be liable for any costs, fees, losses or damages of any kind incurred as a result of:
- Quorum’s access to the Third Party Accounts;
- Quorum’s retrieval of or inability to retrieve information from the Third Party Accounts;
- Any inaccuracy, incompleteness or misinformation contained in Content retrieved from the Third Party Accounts and any charges imposed by the provider of any Third Party Account.
We will not be responsible for any acts or omissions by the financial institution or other providers of any Third Party account, including without limitation any modification, interruption or discontinuance of any third party account by such provider.
We reserve the right to change the terms under which the Service is offered in our sole discretion at any time. However, we will notify you of any material changes to these terms as may be required by applicable laws or regulations.
If an immediate change in the terms and conditions is necessary for security reasons, these terms and conditions may be amended without such prior notice. In most cases, you will receive notice online. However, we reserve the right to notify you by e-mail or conventional mail, at our discretion. You agree that if you continue to use the Service after we notify you of any change, you thereby accept the changes to the terms and agree to be bound by this Agreement, as amended.
Further, we may revise or update the programs, services, and/or related material, which may render all such prior versions obsolete. Consequently, we reserve the right to terminate this Agreement as to all such prior versions of the programs, services, and/or related material and limit access to the Service’s more recent revisions and updates.
9. Privacy and Security
We regard your privacy and security with the utmost importance and are committed to safeguarding any information that you share with us. In order to provide the Service, we must obtain from you certain personal information regarding your accounts and financial relationships at the time of enrollment.
We will collect only such information as you knowingly provide to us or specifically authorize us to obtain on your behalf. Our priority is to keep this information secure and to use it only as you authorize us. This information is necessary to create your user profile, which allows you to access the Service.
10. Use of Content
11. No Waiver
We shall not be deemed to have waived any of our rights or remedies hereunder unless such waiver is in writing and signed by a Credit Union officer. No delay or omission on our part in exercising any rights or remedies shall operate as a waiver of such rights or remedies or any other rights or remedies. A waiver on any one occasion shall not be construed as a bar or waiver of any rights or remedies on future occasions.
12. Governing Law
This Agreement shall be governed by and construed in accordance with the laws of the State of New York (to the extent not preempted by Federal law), without giving effect to its conflict of laws provisions or your actual state or country of residence. If for any reason a court of competent jurisdiction finds any provision or portion of this Agreement to be unenforceable, the remainder of the Agreement will continue to be in full force and effect.
The captions of sections hereof are for convenience only and shall not control or affect the meaning or construction of any of the provisions for this Agreement.
You may not assign your accounts or this Agreement to any other party.
15. No Unlawful or Prohibited Use
As a condition of using the Service, you warrant to us that you will not use it for any purpose that is unlawful or is not permitted, expressly or implicitly, by the terms of this Agreement or by any applicable law or regulation. You further warrant and represent that you will not use the Service in any manner that could damage, disable, overburden, or impair the services or interfere with any other party’s use and enjoyment of the Service.
You may not obtain or attempt to obtain any materials or information through any means not intentionally made available or provided for through the Service. You agree that these warranties and representations will remain in full force and effect even if this Agreement terminates for any reason.
You agree that we may revoke use of the Service if unauthorized account access and/or transactions occur as the apparent result of negligence in the safeguarding of the account belonging to you.
Further, you agree that, if we are notified that you have included us in filing of a petition of bankruptcy, we may revoke or refuse to grant you access to the Service.
Except and only to the extent as such obligation may be limited by law, you agree to indemnify, defend and hold harmless Quorum, its affiliates, partners, officers, directors, employees, consultants and agents from any and all third party claims, liability, damages and/or costs (including, but not limited to, attorneys fees) arising from your use of the Service, our reliance on the information, instruction, license and/or authorization provided by you under or pursuant to this Agreement, your violation of the terms or your infringement, or infringement by any other user of your account, of any intellectual property or other right of any person or entity.
You agree that we will not be liable for any direct, indirect, incidental, special, consequential or punitive damages of any kind resulting from the use of or the inability to use the Service, any inaccuracy of any information retrieved by us, any breach of security caused by a third party, any transactions entered into based on the Service, any loss of, unauthorized access to or alteration of a user’s transmissions or data or for the cost of procurement of substitute goods and services, including but not limited to, damages for loss of profits, use, data or other intangibles, whether in an action in contract or tort or based on a warranty or any other legal theory, even if we had been advised of the possibility of such damages. Further, in no event shall our liability and the liability our affiliates and third parties, in aggregate, exceed the amounts paid by you for the services provided to you through the Service.
17. Proprietary Rights
You acknowledge and agree that we own all rights in and to the Service. You are permitted to use the Service only as expressly authorized by this Agreement. You may not copy, reproduce, distribute, or create derivative works, reverse engineer or reverse compile any of our service or technology.
18. Disclaimer of Warranty
We make no warranty of any kind, express or implied, including any implied warranty of merchantability or fitness for a particular purpose or non-infringement, in connection with the Service provided under this Agreement.
Further, we make no warranty or representation regarding the results that may be obtained from the use of the Service, the accuracy or reliability of information retrieved by us from the third party accounts or that the Service will meet any user’s requirements to be uninterrupted, timely, secure, or error free.
We are not responsible for failure of electronic or mechanical equipment or communication lines, telephone or other interconnect problems, bugs, errors, configuration problems or incompatibility of computer hardware or software, failure or unavailability of internet access, problems with internet service providers, problems or delays with intermediate computer or communications networks or facilities, problems with data transmission facilities, your telephone service or any other problems you experience due to causes beyond our control.
You understand and agree that the Service is provided “as-is.” We assume no responsibility for the timeliness, deletion, mis-delivery or failure to store any user communications or personalization settings. You understand and expressly agree that use of the Service is at your sole risk, that any material and/or data downloaded or otherwise obtained through the use of the Service is at your own discretion and risk and that you will be solely responsible for any damages, including without limitation, damage to your computer system or loss of data that results from the download of such material and/or data.
19. Data Retention
We retain transaction history in the Service for a period of time to be determined at the sole discretion of the Credit Union and/or applicable laws or regulations.
20. Consumer Liability
Tell us AT ONCE if you believe your Login Credentials have been lost or stolen, or if you believe that any banking transaction (e.g. electronic funds transfer) made online or via a mobile device has been made without your permission. Contacting us by telephone is the best way of keeping your possible losses to a minimum.
If you contact us within two (2) Business Days after you learn of the loss or theft of your Login Credentials, you can lose no more than $50.
If you do NOT contact us within two (2) Business Days after you learn of the loss or theft of your Login Credentials, AND we can prove you could have stopped this activity, you could lose as much as $500.
You must report any unauthorized withdrawals or transfer(s) that appear on your periodic statement within 60 days of Quorum sending you the statement to avoid liability for subsequent transfers. If you fail to do so, your liability shall not exceed the amount of the unauthorized withdrawals or transfers that occur after the close of the 60 days and before notice to Quorum, and that we establish would not have occurred had You notified us within the 60-day period.
You agree that our rights and remedies arising out of any breach of your representations and warranties in this Agreement, the limitations on our liability and our rights to indemnification under this Agreement are continuing and shall survive the termination of this Agreement, notwithstanding the lack of any specific reference to such survivability in these provisions. Our failure to enforce the strict performance
of any provision of this Agreement will not constitute a waiver of our right to subsequently enforce such provision or any other provisions of this Agreement.
You represent and warrant that you are who you claim to be, that the Content you provided is complete and accurate and you are the rightful owner of your Third Party Accounts. In addition, you represent and warrant that you may rightfully authorize us to access the Third Party Accounts. You understand that we are not responsible or liable if your financial institution’s or any other provider of Third Party Accounts system “goes down” or if they have any system failures and we are unable to retrieve information on your behalf.
You agree that our rights and remedies arising out of any breach of your representations and warranties in this Agreement, the limitations on our liability and our rights to indemnification under this Agreement are continuing and shall survive the termination of this Agreement, notwithstanding the lack of any specific reference to such survivability in these provisions. Our failure to enforce the strict performance of any provision of this Agreement will not constitute a waiver of our right to subsequently enforce such provision or any other provisions of this Agreement.
1. Service Description
Eligible Members can enroll in Mobile Banking, which allows you to access your account and perform select financial transactions and other activities from a mobile device either via the mobile application or through a web browser. These activities may include viewing account information, savings goals and budgets, bill payment, mobile deposits, transfers, and ATM locator services.
Logging in to Mobile Banking may only be completed after a successful login to the Service via your computer using one of the methods of Multi-factor Authentication or layered security mentioned above.
Please refer to the corresponding sections of this agreement for Terms and Conditions for use of Mobile Banking services.
We are not responsible for fees or charges from your mobile phone/device provider. Wireless carrier fees may apply.
1. Service Description
eStatements and eNotices refers to a service where you can obtain, view, print or copy/download periodic (monthly/quarterly) statements and applicable account notices online.
Statements and notices are available for a period of the most recent 24 months. You can request statement copies if necessary for a fee (refer to the Credit Union Fee Schedule). Each month/quarter (and every day that a new notice is available), an e-mail notification will be sent advising of the availability of a statement or notice.
2. Consent to Online Delivery of Account Statements and Notices
You affirmatively consent to receiving statements and notices online. This means that you agree to permit us to provide disclosures, eStatements and eNotices, and any other applicable account notifications in electronic form, instead of or in addition to providing such statements and notices and disclosures in other form.
If you would prefer to receive statements and notices by conventional mail only, you may unsubscribe either via online banking or by contacting us. It may take as long as 45 business days from our receipt of notice of cancellation for you to receive the next monthly/quarterly printed mailed statement, with all subsequent printed and mailed statements arriving monthly/quarterly thereafter.
3. Terms and Conditions
a. Access and Security
Access to Online Statements and Notices will be by means of your Login Credentials for the Service.
b. Hardware and Software Requirements
To open and view eStatement or eNotices or any other document sent by us, your computer/device must be able to receive, present and store documents in portable document format (PDF). The latest version of Adobe Reader® software that will enable you open and view PDF documents can be downloaded at adobe.com.
By agreeing to accept statements and notices online, you represent and demonstrate that you have the necessary equipment and software to view, access, read, download, print and store the eStatements and eNotices.
Email or Secure Message is the primary communication method for this service. Therefore, you must notify us of any change in your email address. We are not responsible for requests not received. If an email address becomes no longer valid, notifications will not be received, nor will paper statements or any applicable notices to the mailing address on record.
1. Service Description
This Agreement describes the various types of transfers that are available within the Service and the rights and responsibilities concerning these transactions, including rights under the Electronic Funds Transfer Act.
Transfers through the Service that affect savings accounts are subject to the Federally-mandated limitations on withdrawals and transfer transactions described in the “Truth-In-Savings Disclosure”.
After every transfer is successfully initiated, a status or confirmation message appears.
Documentation of transfers will be reflected on periodic statements, as required by applicable rules.
2. Transfers between Quorum Accounts (“Internal Transfers”)
Internal Transfers refer to the transfers made from one of your Eligible Accounts to another Eligible Account.
Internal transfers may be one-time, recurring, or scheduled for a future date. Transfers that are not scheduled for a future-date occur immediately and cannot be cancelled.
If a recurring or future-dated internal transfer fails for a reason other than insufficient funds in your Eligible Account from which the funds are being transferred, we may try again to complete it and you may be notified of the failure and further transfer attempts. If the internal transfer fails due to insufficient funds, you will not be notified.
3. Transfers between Quorum Accounts and Other U.S. Financial Institutions (“External Transfers”)
External transfers refer to transfers made to/from your Third Party Accounts at another U.S. financial institution and preauthorized debits and credits initiated by you. They are processed through the Automated Clearing House (ACH) on Business Days and may take up to 3 (three) business days to process.
Automated Clearing House system is used if we receive an ACH entry into your account. ACH credit entries will be governed by the rules of the National Automated Clearing House Association (NACHA), which states that the ACH credit entry shall be governed by and construed in accordance with the laws of the State of New York.
4. External Transfers Definitions
Draw Account refers to the account that funds will be withdrawn from.
Receiving Account refers to the account that funds will be deposited into.
Send Date refers to the date the transfer is requested to be sent.
Third Party Account refers to your account at another U.S. financial institution, referenced through this Service.
5. External Transfers Terms and Conditions
In order to initiate transfers to/from your accounts at other U.S. financial institutions, you will be required to provide account information for your Third Party Accounts, including, but not limited to, the financial institution’s name, ABA/routing number, account type, and your account number(s).
You acknowledge that if we are able to recognize that you provided us with incorrect or incomplete information, we may make reasonable efforts to contact you to remedy the situation. However, you agree to accept full responsibility for any losses resulting from any such errors.
You may be required to provide proof of ownership of any Third Party Account to or from which you are requesting a transfer of money.
We may require you to demonstrate your ownership of a Third Party Account by means of trial deposits. Trial deposits involve us making one or two low value payment(s) (usually less than $1.00) and one withdrawal of such funds. You are then required to report certain details of such transactions to confirm your account ownership. Your funds are not used for the trial deposits. You will be asked to confirm the amount of the trial deposits in order to verify proper account setup. No external
transfer can occur without this verification. Each external transfer made with an eligible Quorum savings account will, if applicable, count toward the monthly transaction limit for your account.
Quorum reserves the right to require you to use other methods to prove your ownership of a Third Party Account.
You agree that we have the right to collect funds from any/all of your Quorum accounts, including the available balance on your line-of-credit accounts or any of the overdraft services applicable to your accounts, to provide the funds for any transfers that have been requested by you. This includes accounts on which you are the primary owner, as well as accounts on which you are the joint owner.
We are not responsible for any holds on funds placed by other financial institutions.
We will not notify you in the event an external transfer fails due to insufficient funds.
The terms and conditions for the account types offered by us are stated in the “Truth-In-Savings and Other Account disclosures” apply (e.g., number of monthly transactions allowed on a particular account) and you hereby acknowledge and agree that they are incorporated herein by reference.
6. Cancellation of External Transfers
Future-dated and recurring external transfers may be cancelled as long as they are cancelled prior to the Send Date.
7. Processing of External Transfers
The withdrawal will be initiated on the same Business Day the credit is initiated.
If the transfer funds are not available in the Draw Account for any reason, the entire transaction will be either canceled or reversed from the applicable account(s).
We will not be responsible for restrictions enforced by any other financial institution.
Standard transaction limits are defined below.
|Daily and Outstanding Dollar Limit||$250,000|
|Monthly Dollar Limit||$250,000|
|Daily Number of Transfers||5|
|Monthly Number of Transfers Inbound & Outbound (Combined)||10|
Daily and Outstanding Dollar Limit: The maximum incoming and outgoing transfers in a single day.
Monthly Dollar Limit: When a new transfer is attempted, all transfers made within the last 30 days are subtracted from this limit to determine the funds available.
Daily Number of Transfers: The maximum number of transfers in a single day.
Monthly Number of Transfers: The maximum number of transfers in a month.
8. Termination of External Transfers
We may terminate use of External Transfers at any time, at our sole discretion. Incidents of transactions that are returned for a closed and/or invalid account, external transfers for which you are not the owner, and repeated incidents of non-sufficient funds may result in termination of External Transfers or the Service.
While you may request a reinstatement by contacting us, we reserve the right to grant or deny reinstatement.
If at any time you wish to discontinue your use of External Transfers, all pending transactions must either be canceled or completed prior to the termination.
Once your External Transfer service with us has been terminated for any reason, you will have no further right or access to use it and we will not access your Third Party Accounts thereafter for any reason.
9. Fees for External Transfers
You may be subject to Quorum fees or fees from other institutions for incidents of insufficient funds or other miscellaneous fees associated with any external transfer. Refer to the Credit Union Fee Schedule for a complete list of fees.
Fees, if applicable, will be debited from any Quorum account at the time the draw is made. You authorize us to deduct any/all fees at the time the transfer is initiated. If we are unable to collect the applicable fees due to insufficient funds, you authorize us to debit any of your accounts held at the Credit Union and/or take any means necessary to collect the fees.
10. Error Resolution and Disputes
Refer to the Error Resolution section of this Agreement. If you believe that any transfer has been made without your permission, contact MST immediately to protect your rights and limit your potential liability.
1. Service Description
You may pay bills via the Bill Payment Service by electronic means or paper check based on availability to eligible payees located in the United States within established Bill Payment Service limits. You must have a checking account in order to use the service. This service may be accessed either online or via your mobile device.
Payee refers to the vendor/biller, person or entity to which you wish a bill payment to be directed.
Payment Instructions refers to the information provided by you for a bill payment to be made to your Payee (e.g., payee name, account number, payment amount, and/or payment date).
Payment Account refers to your checking account. Should the account not have sufficient funds or be overdrawn when a bill payment is scheduled, any applicable share account or available balance on lineof-credit accounts at Quorum may be used. Multiple checking accounts may be established as Payment Accounts.
Payment Service and Bill Payment Service refer to the Bill Payment Service.
Deliver On Date refers to the date in which your bill payment transaction will be delivered to your chosen Payee and your account will be debited.
Send On Date refers to the Business Day of your choice upon in which you want your bill payment to be made and the date your payment will be processed.
Cutoff Time refers to 8:00 p.m. Central Time (CT) on any Business Day.
By providing the Bill Payment Service with the payee names and account information, you authorize the Bill Payment Service to follow the Payment Instructions that it receives from you. When a Payment Instruction is received by the Bill Payment Service, you authorize it to debit your designated Payment Account(s) and remit funds on your behalf so that the funds arrive as close to the Business Day
designated by you as reasonably possible.
3. Payment Processing
Payment will be made to your Payee either electronically via the Automated Clearing House (ACH) or by paper check. The method of payment depends upon the processing method that can be accommodated by the Payee (e.g., some Payees are unable to accept electronic payments). You will be notified to allow three (3) to five (5) Business Days for payment processing at the time payments are established. Payments made through the Bill Payment Service will appear on periodic statements.
Payments and transfers from your Payment Account may be processed in four different ways:
- Today: If you designate a bill payment as a “Today” transaction, the Send On Date will be the same Business Day if requested prior to the Cutoff Time. Payments will be deducted from your Payment Account on the Deliver On Date. “Today” payments may not be changed once they are no longer in the “Payment Outbox.”
- Future: If you designate a payment as a “Future” transaction, you may request that the transaction be made on a future date. You will only be able to establish payments with a Send On Date that is a Business Day. “Future” transactions may be canceled or changed as long as they are in a pending status.
- Recurring: If you designate a payment as a “Recurring” transaction, you may request that the transaction be made in the same amount to the same Payee or account on a specified regular, periodic basis. You will designate a “start” and “end” date. You will only be able to establish the initial recurring payment with a Send On Date that is a Business Day. “Recurring” transactions may be canceled or changed as long as they are in a pending status. You may only establish a single recurring payment to the same Payee.
- Automatic: If you receive e-bills for specific payee(s), you can designate an automatic payment rule to pay the bill or a portion of the bill. Sufficient and available funds must be available by 12:00 a.m. CT of the night before the Send On Date, but will be deducted from your Payment Account by the Delivery On Date. “Automatic” payments may only be changed if they are in a pending status.
4. E-Bills (Electronic Bills)
By enrolling in e-bills, you are authorizing the Payee/biller that offers this option to transmit your bill and are authorizing us to display your bill within the Service. Important: Your enrollment in e-bills will generally result in the termination of any existing bill in paper form that you are receiving currently.
The e-bill setup process may take a full billing cycle to process. There are two types of e-bills, direct and in-direct, which may have different setup requirements based upon what the individual Payee. Direct e-bills do not require any payee website login information. For indirect e-bills, the Bill Payment service collects login credentials to the Payee site during the e-bill setup process. We are not responsible for e-bills that do not arrive, you cancel, or late payments as a result of late/missing electronic or paper bills.
You authorize us to provide your e-mail address and other required information to each Payee-biller you specify in order to set up and maintain the e-bill feature for you. You agree to abide by all terms and conditions and other requirements by the Payee-biller, including as all may be updated from time to time.
5. Stopping or Modifying Online Bill Payment Payments
Payments designated as “Today” transactions cannot be stopped, canceled, or changed once they are being processed.
Stop payments are only applicable to payments made by paper check that have not yet cleared. In order to request a paper check stop payment, you must contact MST. If the stop payment can be processed, a credit to your Payment Account will be processed within three (3) Business Days from the stop payment request date. You are responsible for completing any/all modifications to payments, payees, etc. If we do not properly complete a stop payment on a bill payment made by paper check on time according to our agreement with you, we may be liable for your losses or damages. However, we will not be liable if the information provided to us to process the stop payment order is incorrect or the fault lies with the member. There may be other exceptions deemed applicable by us.
6. Documentation of Payments
After every payment is made, a confirmation with reference information will be viewable through the Service. In addition, information about your payments will be reflected on your periodic statements.
7. Terms and Conditions
a. Payments and Payees
You are responsible for all bill payments authorized through use of your Login Credentials. If you do permit other persons to use the Bill Payment Service by providing your Login Credentials in violation of this Agreement, you are responsible for any/all transactions they authorize.
All payments you make through the Bill Payment Service will be deducted from your designated Payment Account. Any payment you wish to make must be payable in U.S. Dollars. Each Payee must appear on the Payee list you create with us and the account you are paying must be in your name.
You authorize us to choose the most effective method to process your payments. You will receive a transaction confirmation number for each properly instructed payment.
You must allow sufficient time for the Payee to receive and process the payment before the payment due date (the due date shown on your invoice or provided in your agreement with Payee, not taking into account any grace period provided by the Payee). You will assume full responsibility for all late fees, finance charges, or other actions taken or imposed by Payee. IMPORTANT: Payments may take up to ten (10) Business Days to reach the Payee, as they could be sent either electronically or by paper check. We are not liable for any service or late charges levied against you for late payments.
Both a written and email notice will be sent to you of transactions we are unable to process because of insufficient or unavailable funds or any other return reason. In all cases, you are responsible for either making alternate arrangements for the payment or rescheduling the payment. Returned payments will be canceled and will prevent you from making additional payments until resolved. Generally, the Bill Payment Service is reinstated five (5) Business Days after payment is received from you.
b. Returned Service Transactions and/or Overdrafts of Your Payment Account
By using the Bill Payment Service, you are requesting payments to be made for you from your Payment Account. If we are unable to complete the transaction for any reason associated with your Payment Account (e.g., insufficient funds), the transaction may not be completed.
In some instances you will receive a return notice from us. In these cases, you agree that normal account fees will be charged to your account in accordance with our established and published fee schedule. By enrolling for and using the Payment Service you agree that we have the right to collect funds from all of your accounts, the available balance on your line-of-credit accounts or any of the overdraft services
associated with your account, to recover funds for all payments that have been requested to be paid by you. This includes accounts on which you are the primary owner, as well as accounts on which you are the joint owner.
8. Disclosure of Account Information to Third Parties
It is our general policy to treat your account information as confidential. However, we will disclose information to third parties about your account or the payments you make ONLY in the following situations:
- If we return transfers or payments made from your Payment Account which are drawn on insufficient funds or if we are unable to complete an electronic payment because of insufficient funds; or
- Where it is necessary for completing payments; or
- In order to verify the existence and condition of your Payment Account to a third party, such as a credit bureau or merchant; or
- To a consumer reporting agency for quality assurance survey/research purposes only; or
- In order to comply with a governmental agency or court order; or
- If you give us your written permission; or
Other situations as noted in this Agreement, or at our sole discretion
9. Service Limitations
We reserve the right to refuse to pay any Payee to which you may direct a payment. We will notify you promptly if we decide to refuse to pay a person or entity designated by you. This notification is not required if you attempt to pay tax or court-related payments or payments outside the United States and its possessions/territories, or any other payments which are prohibited under this Agreement.
The following payment types are prohibited through the Bill Payment Service:
- Court ordered payments;
- Payments to Payees outside the United States or its possessions/territories;
- Other categories of prohibited Payees that we may establish from time to time;
- Payments to Payees in excess of $9,999.99
10. Suspension and Termination of Service
In the event you wish to discontinue usage of the Bill Payment Service, you must contact MST at least ten (10) Business Days prior to the actual service discontinuation date. We reserve the right to temporarily suspend the Bill Payment Service in the event that there are insufficient funds in your Draw Account to pay your scheduled bill payments.
Standard account fees (where applicable) will continue to apply. You are responsible for any and all telephone access fees or Internet service fees that may be assessed by your telephone and/or Internet service provider.
1. Service Description
Mobile Deposits is a service in which Eligible members can transmit an electronic (digital) image of a paper check using the camera in a mobile device to make a deposit into an eligible Quorum account.
Approved Item refers to any paper check that successfully passes our verification process. This includes but is not limited to proper endorsement, MICR line information, payee name and address, signature, date, and any other factors as deemed necessary by us.
Mobile Deposit refers to the electronic (digital) image of a paper check deposit made by a member via their mobile device.
Mobile Device refers to an electronic device such as cell phone, tablet, or Smartphone that has a camera, sufficient storage, and the ability to access the Internet and download applications.
Substitute Check refers to a paper check which is converted to an electronic (digital) image and can be used just as the original check.
Unapproved item refers to any paper check that fails our verification process or is rejected for any reason deemed necessary by us.
3. Eligibility and Enrollment
To use the Mobile Deposit Service, you must comply with the following guidelines:
- Have a Credit Union membership account in good standing. (“Good standing” to be determined by the Credit Union in its sole and absolute discretion.)
- Be registered and enrolled in Online & Mobile Banking Service.
- Use a working and supported mobile device with sufficient capacity and capability to take pictures, with access to supported browser (see quorumfcu.org), and ability to download and update applications.
4. Mobile Deposits Processing
a. Permitted Deposit Items
You may only deposit original items drawn on financial institutions in the United States and in U.S. dollars, such as:
- Personal checks
- Cashier's or official bank checks
- Certified checks
- Federal Reserve Bank checks
- Federal Home Loan Bank checks
- State or local government checks
- U.S. Treasury checks
- Business/payroll checks
- Other items as per our discretion
The following are examples of items that are not permitted and will not be processed:
- Cash, bonds, or non-negotiable items
- Checks that have been altered, post-dated, stale-dated, or are incomplete
- Checks drawn on a foreign financial institution or in a foreign currency
- Checks that do not have a payor signature and/or are not endorsed
- Third-party, starter kit, or traveler’s checks
Other items as per our sole discretion
b. Deposit Limitations
The following limitations apply for mobile deposits:
- You are permitted to deposit up to five (5) check items per day.
- You may deposit up to $2500 per single check. Any single check above this amount will be subject to verification and potential rejection at our sole discretion.
- There is a maximum daily deposit limit of $2500. If more than $2500 is deposited, these item(s) are subject to verification and potential rejection at our sole discretion.
For your security, it is strongly recommended that you endorse each mobile deposit check item with the words “For Mobile Deposit Only”.
d. Deposit Approvals
Your account will be temporarily credited only upon our acceptance of your deposit’s digital image.
Only upon our approval and completed processing of your deposit will funds become available for withdrawal. All deposits are subject to our Funds Availability Policy.
e. Documentation of Deposits
Documentation of deposits will be reflected on periodic statements provided by us.
f. Mobile Deposit Cut-off Time
You may perform a mobile deposit transaction at any time. However, only approved and verified items deposited by 3:00 PM ET may be processed. Any items deposited after 3:00 PM ET may be processed on the following business day.
g. Extended Check Holds
The Credit Union reserves the right to place an extended hold on any check we receive at any time.
You will be notified by e-mail or mail of any delays. We reserve the right to fully reject any deposit item. Please refer to the Truth-in-Savings Disclosure for detailed information and delays in funds availability.
h. Deposit Item Retention
You agree to securely store and provide limited access to original check item(s) for a minimum of 60 calendar days. If requested by us, you will promptly (but not more than 10 business days) provide the original or copy of the original check if needed to clear the item and/or to resolve any claims by third parties.
i. Returned Items
If any check is returned to us for any reason, you authorize us to debit or offset the amount of the item from any of your accounts and assess any fees per our Fee Schedule. Repeated returned deposits may result in the cancellation of your Mobile Deposit Service.
5. Terms and Conditions
You agree to the following terms and conditions of use.
a. Access and Security
All users must have valid Login Credentials and are subject to Multi-factor Authentication and/or layered security in order to verify identity. You agree to be solely responsible for maintaining and securing these credentials.
b. Hardware and Software Requirements
In order to use Mobile Deposits, you must have a supported mobile device with a supported browser and operating system (see quorumfcu.org).
If, for any reason, you believe that a deposit has been processed incorrectly, or received in error, you agree to immediately contact MST to resolve the matter.
You should closely monitor statements and report any errors or discrepancies to us within sixty (60) days. If you do not report an error within this time frame, we will consider the transaction correct and you are prohibited from making any claim against us.
d. Validity of Check Image
You warrant and guarantee that any check image transmitted through Mobile Deposits is true and accurate and without alterations. You also certify that the information on the check (payee, amount, signature, and endorsements) is legible, genuine, and accurate.
6. Availability of Service
You understand that at times, and without prior notice, the Mobile Deposit Service may become temporarily unavailable either due to system maintenance, security or technical difficulties that are beyond our control. You may utilize any of our other deposit channels to process your deposit.
7. Termination of Service
We reserve the right to terminate the Service in the event of abuse, fraud, negligence, or other activity that we deem unlawful or harmful with Mobile Deposits.
Applicable standard deposit account fees will apply. Refer to the Credit Union Fee Schedule for a complete list. You are responsible for any and all telephone access fees or Internet service fees that may be assessed by your telephone and/or Internet service provider.
1. Service Description
Members with valid Quorum credit cards can view and manage any/all credit card accounts. Upon completion of the enrollment process for this service, including acceptance of this Agreement, you will have access to all available options.
Communication regarding your credit card account with us may be provided to you through the electronic statement or through traditional (paper) methods.
We offer you the option to receive monthly credit card billing statements electronically via email. If you enroll in eStatements/eNotices, you agree to provide and maintain a valid and functional email account which we will use to contact you regarding your billing statement.
Once you sign up to receive your credit card statement online, paper statements will no longer be sent. It may take up to two additional billing cycles for paper statements to be fully discontinued. You may choose to discontinue electronic statements and return to paper statements at any time.
If a statement is needed, it may be downloaded anytime from the Service or you may contact us. A fee may be assessed for a statement copy. Refer to the Credit Union Fee Schedule for a list of fees.
In the event of a dispute regarding the Service, you and Quorum agree to resolve the dispute by looking to this Agreement. You agree that this Agreement is the complete and exclusive statement of the agreement between you and Quorum which supersedes any proposal or prior agreement, oral or written, and any other communications between you and Quorum relating to the subject matter of this Agreement. In the event of a conflict between the terms of this Agreement and any verbal representation or interpretation by one of our employees, the terms of this written Agreement shall control. In case of errors or questions about any of your electronic transactions, or if you think your statement or receipt is wrong or if you need more information about a transaction listed on the statement or receipt,
contact us no later than 60 days after we sent the FIRST statement on which the problem or error.
- Tell us your name and account number (if any).
- Describe the error or the transaction you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information.
- Tell us the dollar amount of the suspected error. If you tell us orally, we may require that you send us your complaint or question in writing within 10 business days. We will determine whether an error occurred within 10 business days after we hear from you and will correct any error promptly.
- If we need more time, however, we may take up to 45 days to investigate your complaint or question. If we decide to do this, we will credit your account within 10 business days for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within 10 business days, we may not credit your account.
For errors involving new accounts, point-of-sale, or foreign-initiated transactions, we may take up to 90 days to investigate your complaint or question. For new accounts, we may take up to 20 business days to credit your account for the amount you think is in error. We will tell you the results within three business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation.
This Agreement sets forth our entire liability and your exclusive remedy. In no event shall we be liable for any direct, indirect, special, incidental, consequential or exemplary damages, including lost profits (even if advised of the possibility thereof) arising in any way out of the installation, use, or maintenance of the equipment, software and/or the Service.
We shall not be responsible for any loss or damage caused by our Online and Mobile Banking Service. Nor shall we be responsible for any late fees, direct, indirect or consequential damages arising from the use or maintenance of these Services. Services are provided “as is” without any warranty of any kind, either expressed or implied, including but not limited to the implied warranties of fitness for a particular purpose or warranties of merchantability.
We will use commercially reasonable efforts to make all your payments and transfers properly. However, we shall incur no liability if unable to complete any payments initiated by you because of the existence of any one or more of the following circumstances:
- If, through no fault of ours, your Payment Account does not contain sufficient funds to complete the payment or transfer, or the transfer would exceed the credit limit of your overdraft account or any other overdraft service(s) associated with your account;
- The Payment Service is not working properly and you know or have been advised about the malfunction before you execute the transaction;
- The Payee/recipient mishandles or delays a payment sent through the Payment Service;
- You have not provided the Payment Service with the correct names, phone numbers, or account information for those payees/recipients to whom you wish to direct payment or transfer funds;
- If the transaction is prevented by the policies, rules or limitations imposed by us, from time to time, such as minimum deposit requirements or verification and collection of deposits;
- Circumstances beyond our control such as, but not limited to, fire, flood, or interference from an outside force prevent the proper execution of the transaction and we have taken reasonable precautions to avoid those circumstances;
Other exceptions set forth in this Agreement or as deemed applicable by us.
We will use commercially reasonable efforts to post your deposits properly to the account indicated when you use the Service properly and comply with these terms and conditions. However, we shall incur no liability if we are unable to complete a deposit instruction initiated by you through the Service because of any one or more of the following circumstances:
- Member error.
- Member failure to comply with these terms and conditions.
- If your equipment or software was not working properly and you knew about the malfunction when you started the transaction.
- The Service has been suspended or terminated for cause.
- You have not provided complete or correct information.
- Circumstances beyond our control (e.g. fire, flood or interference from outside sources) prevent processing of the deposit despite reasonable precautions on our part.